Customer Service
member benefits
As an exclusive Specific Beauty Member, you receive the following benefits:
- Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
- Easy Customization - Change the products in your kit at any time
- 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)
convenient auto-delivery service
The auto-delivery program is one of the many Specific Beauty membership benefits. It automatically ships your favorite Specific Beauty products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 888-352-0733.
easy customization
Get only the products you want, when you want them. It is completely flexible. Create a kit with only 3 products or as many as 8 products. The choice is yours. You can also change the number of items in your kit anytime. Call 888-352-0733 to customize your kit.
60-day money-back guarantee
If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.
shipping and returns
How often can I get my kit shipped to me?
After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call 888-352-0733 to see your next shipment schedule or to manage your shipping frequency.
How do I return my products?
If for any reason you're not completely satisfied, just contact 888-352-0733 to receive instructions on how to return the product. With our 60-Day Money-Back Guarantee, as long as your product is returned within 60 days of when you received it, you'll get a full refund of the purchase price (minus shipping and handling).
cancellations
How can I change or cancel my order?
If your order has not shipped yet and you'd like to make changes, you can chat with us online or call us at 888-352-0733. If you'd like to cancel any future orders, please click here or you can call us at 888-352-0733.
If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.
If you'd like to cancel any future orders, please click here or you can call us at 888-352-0733.
